Payment is due prior to appointment. Email will be sent with payment options. No Refunds on services. Cancellations made without a 24 hour notice are non-refundable. Cancellations made with more than 24 hours notice may be reschedule once this is communicated with Nanncie Santana LLC. Agreement Forms will be emailed and must be signed and emailed back. Please feel free to contact us prior to making your appointment.